SIEMENS
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Siemens D 21.4 · 2017
Services and documentation
Spare parts services
Delivery as exchange product
15
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Overview
In addition to the simple delivery of spare parts, with many
products, we also offer you the option of an exchange. This has
the advantage that you not only receive the spare part quickly,
but are able to return the defective device to us for a credit. You
therefore receive our spare part at the lower exchange price.
A credit will be awarded on condition that the repair code indi-
cates that repurchasing is admissible, a replacement is obtained
from the spare parts store, and that the returned product is
repairable.
The ordering mode and logistics service determine the delivery
of spare parts:
■
Overview
(continued)
Return
For returns, we require the following information:
•
Reason for return
•
If defective: detailed description of the fault
•
Machine number
•
Machine/system manufacturer
•
End customer
We will then be able to provide you with additional information in
the repair report/inspection report regarding the diagnosis/
inspection as well as information about the completed repair.
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Benefits
7
Savings thanks to the option of returning defective parts
7
A spare part is available immediately in the event of failure
7
New liability for defects for the spare part
7
Long-term spare parts availability
7
Optimum system compatibility
■
Overview
Downtimes cause problems in the plant as well as unnecessary
costs. We can help you to reduce both to a minimum – with our
worldwide repair facilities. The advantage for you: Defects can
be rectified before they cause further harm.
Repair is a favorable option when you have specific reasons
for not replacing the defective device or part with a new one
(delivery as exchange product).
We maintain a global network of Siemens repair shops and
certified partners to ensure that we will always be able to pro-
cess your repairs quickly.
We can offer you different types of repair depending on your
requirements:
Normal repair
Normal repair at standard conditions normally takes 10 working
days following receipt of the defective item at our repair shop.
Fast repair
In particularly urgent cases, we offer you the option of a fast
repair within 1 or 2 working days for many products at additional
cost.
Turnaround repair
With a turnaround repair, we organize on your behalf collection
of the device/component to be repaired.
Mobile repair service
We come to you and perform the required repairs on site, for
example, when the device/component cannot be removed due
to its weight.
■
Overview
(continued)
Function repair
A function repair is the same as a normal repair but excludes the
repair of cosmetic defects, e.g. scratches, labels, discoloration.
The conditions applicable to function repairs should be ob-
served in this case.
For repairs, we require the following information:
•
Reason for return
•
If defective: detailed fault report
•
Machine number
•
Machine/system manufacturer
•
End customer
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Benefits
7
Short downtimes for machines and plants
7
Only certified original parts are used
7
Additional services from Siemens:
-
Longer availability of your machine/plant through the preven-
tive replacement of wear parts and aging parts
- Highest standards of quality
-
Use of the comprehensive test concept of series production,
including software, firmware, ASICs, complex function
blocks, etc.
- Implementation of all the hardware and software/firmware
enhancements known by development, production, service
and quality management departments, as well as suppliers
7
Information supplied by repair report/inspection report
Ordering
mode
Logistics service
Note
Standard
Cost-optimized:
Contracted shipping
company
Delivery within the normal national
delivery times through the contracted
shipping company
Plant
stoppage
Time-optimized:
Express, courier,
collection
You choose the shortest possible
delivery time for your own benefit:
• Delivery by means of collection or
courier service
• Delivery by express service
Emergency
service
Special logistics:
Courier
You can also order the spare parts from
us outside normal working hours, as well
as on weekends or national holidays
round-the-clock. Your delivery will arrive
by courier
Repair
© Siemens AG 2017