SIEMENS
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Siemens D 21.4 · 2017
Services and documentation
Repair service contract RSC
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Overview
(continued)
Country list
A repair service is offered for the following countries:
Response time
The following response times apply in general whenever ser-
vices are provided under the RSC in the event of a machine
standstill:
The response time is defined as the time between Siemens
receiving the service order, technically clarified in advance by
the Customer, and the Siemens service personnel commencing
his travel to the place of performance or until troubleshooting
commences using teleservice. The response times given apply
to technically clarified service orders within the normal working
hours of the region (e.g. Monday to Friday 8:00 to 17:00)
excluding public holidays.
Spare parts
Spare parts are provided from our central spare parts ware-
house or from regional spare parts warehouses using our world-
wide spare parts logistics infrastructure. All of the essential
spare parts are stocked in our central spare parts stores.
Regional spare parts warehouses are adapted to include the
components specified in the final destination certificate
1)
.
The following components are not defined as spare parts:
•
Motors: They are repaired at an authorized repair workshop.
For selected motors, Siemens in Germany stocks components
for express delivery. These motors can be manufactured and
delivered within a few working days. You can obtain the
current list from your Siemens sales partner.
•
Cables: The delivery times known to you usually apply.
•
Special or customer-specific modules and components not
available from Siemens as spare parts.
The RSC shall only be processed in accordance with the terms
and conditions applying to repair service contracts (RSC).
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Benefits
•
Protection against unknown costs for a fixed price
•
RSC can be synchronized with the machine warranty period
•
Planning certainty and calculable costs
•
Easier processing of servicing jobs
•
High machine availability thanks to a fast response to machine
faults (contract priority)
•
Reduced downtime thanks to stored product, final destination
and contract information
•
RSC can be ordered for machine deliveries to numerous
countries
•
Worldwide service infrastruture with experienced service
personnel
Continent
Country/region
Country group 1
Americas
Mexico, USA
Asia
China, India, Japan, South Korea, Taiwan, Thailand
Australia
Australia
Europe
Andorra, Austria, Belgium, Czech Republic,
Denmark, Finland, France, Germany, Great Britain,
Hungary, Italy, Liechtenstein, Luxembourg, Monaco,
the Netherlands, Poland, Portugal, Rumania,
Slovakia, Spain, Sweden, Switzerland, Turkey
Country group 2
Africa
South Africa
Americas
Brazil, Canada
Asia
Indonesia, Israel, Malaysia, Singapore
Australia
New Zealand
Europe
Bosnia-Herzegovina, Bulgaria, Croatia, Estonia,
Ireland, Latvia, Lithuania, Norway, Slovenia
Country group 3
Africa
Egypt
Americas
Argentina, Chile, Columbia, Ecuador, Peru,
Venezuela
Asia
Bahrain, Hong Kong, Kuwait, Oman, Qatar, Saudi
Arabia, United Arab Emirates (Dubai), Vietnam
Europe
Belarus, Greece, Malta, Russia, Serbia and
Montenegro, Ukraine
Countries not listed, for customers with framework contracts only.
Country group
CG 1
Next working day
CG 2
Within two working days
CG 3
Depending on country-specific conditions
Countries not listed
Depending on country-specific conditions,
only for customers with framework contracts
for the price of the individual contract.
1)
Since the export of standard versions (components/system) is subject
to a time-consuming official approval procedure, which applies in equal
measure to the supply of such components for the purpose of servicing
and spare parts supply, we offer
an export version
for individual compo-
nents. This has usually less options than the standard version of the
component and is not subject to an export authorization Please note
the
information about export
.
© Siemens AG 2017