SIEMENS
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Siemens D 11 · 2015
Services and documentation
Industry Services
Industry Services for the entire life cycle
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Online Support
Online support is a comprehensive information system for all
questions relating to products, systems, and solutions that
Siemens has developed for industry over time. With more than
300,000 documents, examples and tools, it offers users of auto-
mation and drive technology a way to quickly find up-to-date in-
formation. The 24-hour service enables direct, central access to
detailed product information as well as numerous solution exam-
ples for programming, configuration and application.
The content, in six languages, is increasingly multimediabased
– and now also available as a mobile app. Online support’s
“Technical Forum” offers users the opportunity to share informa-
tion with each other. The “Support Request” option can be used
to contact Siemens’ technical support experts. The latest con-
tent, software updates, and news via newsletters and Twitter en-
sure that industry users are always up to date.
/industry/onlinesupport
Online Support App
Using the Online Support app, you can access over 300,000
documents covering all Siemens industrial products - anywhere,
any time. Regardless of whether you need help implementing
your project, fault-finding, expanding your system or are plan-
ning a new machine.
You have access to FAQs, manuals, certificates, characteristics
curves, application examples, product notices (e.g. announce-
ments of new products) and information on successor products
in the event that a product is discontinued.
Just scan the product code printed on the product directly using
the camera of your mobile device to immediately see all techni-
cal information available on this product at a glance. The graph-
ical CAx information (3D model, circuit diagrams or EPLAN mac-
ros) is also displayed. You can forward this information to your
workplace using the e-mail function.
The search function retrieves product information and articles
and supports you with a personalized suggestion list. You can
find your favorite pages – articles you need frequently – under
“mySupport”. You also receive selected news on new functions,
important articles or events in the News section.
The app is available free of charge from the Apple App Store
(iOS) or from Google Play (Android).
/industry/onlinesupportapp
Technical Support
The ability to quickly analyze system and error messages and
take appropriate action are key factors in ensuring that plants
run safely and efficiently. Questions can arise at any time and in
any industry, whether it’s an individual product or a complete au-
tomation solution. Siemens technical support offers individual
technical assistance in matters related to functionality, how to
operate, applications, and fault clearance in industrial products
and systems – at any time and globally, over the phone, by e-
mail, or via remote access. Experienced experts from Siemens
answer incoming questions promptly. Depending on the require-
ments, they first consult specialists in the areas of development,
on-site services, and sales. Technical support is also available
for discontinued products that are no longer available. Using the
support request number, any inquiry can be clearly identified
and systematically tracked.
Scan the QR code
for information on
our Online Support
app.
© Siemens AG 2015