SIEMENS
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Siemens IK PI · 2015
Appendix
Industry Services
Industry Services for the entire life cycle
9
Spare Parts
Drive and automation systems must be available at all times.
Even a single missing spare part can bring the entire plant to a
standstill – and result in substantial financial losses for the oper-
ator. The spare parts services from Siemens protects against
such losses – with the aid of quickly available, original spare
parts that ensure smooth interaction with all other system com-
ponents. Spare parts are kept on hand for up to ten years; de-
fective parts can be returned. For many products and solutions,
individual spare parts packages ensure a preventive stock of
spare parts on-site. The spare parts services is available around
the world and around the clock. Optimum supply chain logistics
ensure that replacement components reach their destination as
quickly as possible. Siemens’ logistics experts take care of plan-
ning and management as well as procurement, transportation,
customs handling, warehousing, and complete order manage-
ment for spare parts.
Repair Services
Reliable electrical and electronic equipment is crucial for oper-
ating continuous processes. That is why it is essential that mo-
tors and converters always undergo highly specialized repair
and maintenance. Siemens offers complete customer and repair
services – on site and in repair centers – as well as technical
emergency services worldwide. The repair services include all
measures necessary to quickly restore the functionality of defec-
tive units. In addition, services such as spare parts logistics,
spare parts storage and rapid manufacturing are available to
plant operators in all verticals. With a global network of certified
repair shops operated by Siemens as well as third parties, Sie-
mens handles the maintenance and overhaul of motors, convert-
ers, and other devices as an authorized service partner.
Field Services
It’s a top priority in all industries: the availability of plants and
equipment. Siemens offers specialized maintenance services
such as inspection and upkeep as well as rapid fault clearance
in industrial plants – worldwide, continuously, and even with
emergency services as needed. The services include startup as
well as maintenance and fault clearance during operation. The
startup service includes checking the installation, function tests,
parameterization, integration tests for machines and plants, trial
operation, final acceptance, and employee training. All services,
including remote maintenance of drives, are also available as el-
ements of customized service contracts.
© Siemens AG 2014