SIEMENS
Services and documentation
Service & Support
Unmatched complete service
for the entire life cycle
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Siemens D 12 · 2012
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Engineering Support
Support during project engi-
neering and development with
services fine-tuned to your
requirements, from configura-
tion through to implementation
of an automation project.
■
Field Service
Our Field Service offers you
services for commissioning and
maintenance – to ensure that
your machines and plants are
always available.
■
Spare parts
In every sector worldwide,
plants and systems are required
to operate with constantly in-
creasing reliability. We will pro-
vide you with the support you
need to prevent a standstill from
occurring in the first place: with
a worldwide network and opti-
mum logistics chains.
■
Repairs
Downtimes cause problems in
the plant as well as unnecessary
costs. We can help you to re-
duce both to a minimum – with
our worldwide repair facilities.
■
Optimization
During the service life of ma-
chines and plants, there is often
a great potential for increasing
productivity or reducing costs.
To help you achieve this poten-
tial, we are offering a complete
range of optimization services.
■
Modernization
You can also rely on our support
when it comes to modernization
– with comprehensive services
from the planning phase all the
way to commissioning.
■
Service programs
Our service programs are se-
lected service packages for an
automation and drives system or
product group. The individual
services are coordinated with
each over to ensure smooth
coverage of the entire life cycle
and support optimum use of
your products and systems.
The services of a service pro-
gram can be flexibly adapted at
any time and used separately.
■
Product registration
To ensure high service performance (availability of spare parts,
hotline service, availability of personnel), you can register your
SINAMICS drive units. We can ensure a timely service response
by letting us know the final destination (site location) and nom-
nating a contact partner. You can provide us with this indorma-
tion either using the feedback form (enclosed with each conver-
ter) or via Internet:
Examples of service programs:
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Service contracts
7
Plant IT Security Services
7
Life Cycle Services for Drive Engineering
7
SIMATIC PCS 7 Life Cycle Services
7
SINUMERIK Manufacturing Excellence
7
SIMATIC Remote Support Services
Advantages at a glance:
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Reduced downtimes for increased productivity
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Optimized maintenance costs due to a tailored scope
of services
7
Costs that can be calculated and therefore planned
7
Service reliability due to guaranteed response times and
spare part delivery times
7
Customer service personnel will be supported and relieved
of additional tasks
7
Comprehensive service from a single source, fewer interfaces
and greater expertise
Contact information is available in the Internet at:
/automation/partner
© Siemens AG 2012