SIEMENS
Appendix
Customer Support
5/5
Siemens D 86.2 · 2007
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Knowledge Base on CD-ROM
For locations without online
connections to the Internet there
are excerpts of the free part of
the information sources avail-
able on CD-ROM (Service &
Support Knowledge Base). This
CD-ROM contains all the latest
product information at the time
of production (FAQs, Down-
loads, Tips and Tricks, Updates)
as well as general information
on Service and Technical Sup-
port.
The CD-ROM also includes a full-text search and our Knowledge
Manager for targeted searches for solutions. The CD-ROM will
be updated every 4 months.
Just the same as our online offer in the Internet, the Service &
Support Knowledge Base on CD comes complete in 5 lan-
guages (German, English, French, Italian, Spanish).
You can order the
Service & Support Knowledge Base
CD
from your Siemens contact.
Order no.
6ZB5310-0EP30-0BA2
Orders via the Internet
(with Automation Value Card or credit card) at:
in the Shop domain.
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Automation Value Card
Small card - great support
The Automation Value Card is an integral component of the com-
prehensive service concept with which Siemens Automation and
Drives will accompany you in each phase of your automation
project.
It doesn't matter whether you want just specific services from our
Technical Support or want to purchase high-quality Support
Tools in our Online Shop, you can always pay with your Automa-
tion Value Card. No invoicing, transparent and safe. With your
personal card number and associated PIN you can view the
state of your account and all transactions at any time.
Services on card. This is how it's done.
Card number and PIN are on the back of the Automation Value
Card. When delivered, the PIN is covered by a scratch field,
guaranteeing that the full credit is on the card.
By entering the card number and PIN you have full access to the
Service & Support services being offered. The charge for the
services procured is debited from the credits on your Automa-
tion Value Card.
All the services offered are marked in currency-neutral credits,
so you can use the Automation Value Card worldwide.
Detailed information on the services offered is available on our
Internet site at:
Service & Support à la Card:
Examples
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Additional information
• H-compact
on the Internet:
/h-compact
• N-compact
Catalog D81.1
Order No. E86060-K5581-A111-A1
on the Internet:
/n-compact
Online Catalog CA01
/automation/ca01
•
SINAMICS G150
Catalog D11
Order No. E86060-K5511-A101-A2
on the Internet:
/sinamics-
g150
Automation Value Card order numbers
Credits
Order no.
200
6ES7 997-0BA00-0XA0
500
6ES7 997-0BB00-0XA0
1000
6ES7 997-0BC00-0XA0
10000
6ES7 997-0BG00-0XA0
Technical Support
“Priority”
Priority processing for urgent cases
“24 h”
Availability round the clock
“Extended”
Technical consulting for complex questions
Support Tools in the Support Shop
“System Utili-
ties”
Tools that can be used directly for configuration, anal-
ysis and testing
“Applications”
Complete topic solutions including ready-tested soft-
ware
“Functions &
Samples”
Adaptable blocks for accelerating your developments