SIEMENS
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Siemens D 31 · 2015
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Services and documentation
Repair service contract RSC
Contract periods
The RSC is offered for the period of liability for defects (warranty
period) that our customers (manufacturers/dealers) provide to
their end customers. Different RSC periods permit various mar-
ket requirements to be addressed. In the case of RSC periods
exceeding the limitation period originally granted for Siemens
I IA&DT components, the limitation period is extended with re-
spect to claims for subsequent fulfillment of performance, with
the exception of further rights and claims, in line with the ex-
tended RSC period.
Service exclusions
The contract shall not be deemed to have been performed in all
cases of subclause VIII./7 quality defects of the "General condi-
tions of supply and delivery for the electrical industry"
4)
. In the
case of parts subject to wear (e.g., motor bearings and fans or
cables), replacements will be provided free-of-charge within
12 months of commencement of the RSC in the case of proper
use, irrespective of the actual duration of the RSC.
Export license
Fulfillment of the service call may be subject to authorization due
to the application or the type of replacement parts, equipment
and documentation required. The service call is, therefore,
subject to the granting of the necessary export licenses and the
absence of any other obstacles relating to German or other
applicable export regulations.
Country list
A repair service is offered for the following countries:
Response time
As a rule, the following response times apply when the RSC is
implemented in the case of a machine standstill:
We define the response time
as the time from when your clarified
order is placed until our service engineer starts to travel to the
site stated in the order, or until troubleshooting commences
using teleservice. The specified response times apply to "tech-
nically clarified fault notifications" within the usual working hours
of the region (e.g. Monday to Friday 8:00 to 17:00) excluding
public holidays.
Data handling
To improve the service availability, Siemens Drive Technologies
offers users the opportunity to register machines online and to
save what is known as an identSNAPSHOT file. In addition to the
component list and the software requirements of machines, this
also includes information for machine manufacturers, and where
relevant, dealers and end customers.
To simplify data handling, information about the final destination
certificate can be saved using the XML function of
identSNAPSHOT and transferred to Siemens using an online
registration. This data can also be kept with the machine as data
backup.
/identsnapshot/register
■
Benefits
•
Protection against unknown costs with a fixed price
•
RSC can be synchronized with the machine warranty period
•
Planning certainty and calculable costs
•
Easier processing of servicing jobs
•
High machine availability thanks to a fast response to machine
faults (contract priority)
•
Reduced downtime thanks to stored product, final destination
and contract information
•
RSC can be ordered for machine deliveries to numerous
countries
•
Worldwide service infrastructure with experienced service
personnel
Continent
Country/region
Country group 1
America
Brazil, Mexico, USA
Asia
China, India, Japan, South Korea, Taiwan, Thailand
Australia
Australia
Europe
Andorra, Austria, Belgium, Czech Republic,
Denmark, Finland, France, Germany, Great Britain,
Hungary, Italy, Liechtenstein, Luxembourg, Monaco,
the Netherlands, Poland, Portugal, Rumania,
Slovakia, Spain, Sweden, Switzerland, Turkey
Country group 2
Africa
South Africa
America
Argentina, Canada
Asia
Indonesia, Malaysia, Singapore
Australia
New Zealand
Europe
Estonia, Ireland, Latvia, Lithuania, Norway, Slovenia
Country group 3
Africa
Egypt
America
Chile, Columbia, Ecuador, Peru, Venezuela
Asia
Bahrain, Hong Kong, Kuwait, Oman, Qatar,
Saudi Arabia, United Arab Emirates (Dubai),
Saudi Arabia, Vietnam
Europe
Belarus, Bosnia-Herzegovina, Bulgaria, Croatia,
Greece, Malta, Russia, Serbia and Montenegro,
Ukraine
Countries not listed, for customers with framework contracts only.
Country groups
CG 1
Next working day
CG 2
Within two working days
CG 3
Depending on country-specific conditions
Countries not listed
Depending on country-specific conditions,
only for customers with framework contracts for
the price of the individual contract.
© Siemens AG 2014